Contact us
Email: info@thereformerclub.shop
We usually reply within 24 hours.
Website: thereformerclub.shop
Frequently asked questions
Account & login
How do I create an account?
Tap "Register" on the login screen and enter your name, email and a password.
I forgot my password
On the login screen tap "Forgot password?" and enter your email — you'll get a reset link within a few minutes.
Can I change my email address?
Yes. Go to Account → profile and tap your email to update it. You'll need to verify the new address.
Subscriptions & billing
What plans are available?
- Monthly: €7,99 per month
- Annual: €69,99 per year
How do I subscribe?
Tap "Subscribe" in the app, choose monthly or annual, and complete the purchase through your app store (or our web checkout).
How do I cancel?
iOS: Settings → your name → Subscriptions → The Reformer Club → Cancel.
Android: Play Store → profile → Payments & subscriptions → Subscriptions → The Reformer Club → Cancel.
Web: Account → Manage subscription → customer portal.
When am I charged for renewal?
Subscriptions renew automatically shortly before the current period ends. Cancel anytime to stop future charges — you keep access until the period you've paid for ends.
How do I restore my purchase on a new device?
Sign in with the same account; your subscription restores automatically. On iOS/Android you can also tap "Restore purchases".
Can I use one subscription on multiple devices?
Yes — it works on iOS, Android and web. Just sign in with the same account.
Video playback
A video won't play
- Check your internet connection
- Close and reopen the app
- Make sure you have the latest app version
- Try another lesson to see if it's isolated
Playback is buffering or slow
This is usually your connection. Try WiFi instead of mobile data, move closer to your router, and close other apps using bandwidth (≈5 Mbps recommended).
Can I download lessons for offline viewing?
Not yet — offline viewing is planned for a future update.
Technical issues
The app keeps crashing
- Force-close and reopen the app
- Restart your device
- Update to the latest version from your app store
- Reinstall the app (your account and progress are kept)
- Still stuck? Email us with your device model and OS version
Which devices are supported?
iOS: iPhone/iPad on iOS 15 or later.
Android: Android 7.0 (API 24) or later.
Web: modern browsers (Chrome, Safari, Firefox, Edge).
I'm not receiving emails
Check your spam folder, confirm your email is correct in settings, and add info@thereformerclub.shop to your contacts.
Account management
How do I delete my account?
Go to Account → settings → Delete account. This is permanent and removes your data, including watch history and progress.
How do I update my profile?
Open the Account tab and tap the field you want to edit. Changes are saved automatically.
Privacy & security
Is my data secure?
Yes — we use encrypted connections and industry-standard safeguards. See our Privacy Policy for details.
Do you sell my data?
Never. We don't sell your personal data. We only share what's needed with trusted providers (like Apple and Google for subscriptions), as described in the Privacy Policy.
Content & features
How often is new content added?
We add lessons regularly — check the "New lessons" section on the home screen.
Can I request specific content?
Absolutely. Send suggestions to info@thereformerclub.shop and we'll consider them.
What is "Continue watching"?
We save your progress so you can pick up where you left off, synced across all your devices.
Still need help?
If you couldn't find your answer, reach out — we're happy to help:
- Email: info@thereformerclub.shop
- Response time: within 24 hours (often much faster)
To help us help you, please include:
- Your device type and OS version
- Your app version (Account → settings, shown as "V…")
- A clear description of the issue
- Screenshots, if relevant