PRIVACY

Introduction

The Reformer Club ("we", "our" or "us") respects your privacy and is committed to protecting your personal data. This policy explains what we collect, why we collect it, how we use and protect it, and the choices you have. It applies to our iOS and Android apps and to our website.

By using The Reformer Club you agree to the practices described here. If you do not agree, please stop using the service. This document is informational and does not constitute legal advice.

1. Information we collect

1.1 Account information

When you create an account we collect the data you provide:

• Email address
• Display name and (optionally) first and last name
• Password — never stored in plain text, only as a secure hash
• Profile and language preferences

1.2 Usage data

To run the service and improve it, we collect how you use the app:

• Video watch history, progress and completion status
• Favourites and "continue watching" state
• Feature usage and in-app activity
• Approximate session times (e.g. last login)

1.3 Subscription data

Through our payment partners we receive subscription information such as:

• Subscription status, plan type and store (App Store / Play Store / web)
• Purchase, renewal and cancellation dates
• Whether your access is active, in a grace period, or expired

We never receive or store your full card number — payment details are handled by the stores and processors below.

1.4 Technical data

• Platform (iOS / Android / Web) and app version
• Device type and operating-system version
• IP address and network connection type
• Diagnostic and crash information

2. How we use your information

• Provide the service: stream lessons and remember your progress across devices.
• Manage subscriptions: verify entitlements and keep your access in sync.
• Personalise: show relevant lessons, favourites and recommendations.
• Support: answer your questions and resolve issues.
• Improve & secure: understand usage, fix bugs and protect against abuse.
• Comply: meet legal, tax and accounting obligations.

We process your data on the legal bases of performing our contract with you (providing the service), your consent (where asked), our legitimate interests (improving and securing the service), and legal obligations.

3. Data sharing and third parties

We do not sell your personal data. We share it only with trusted providers that help us run the service:

3.1 Payments & subscriptions

• Apple App Store — iOS purchases — privacy
• Google Play Store — Android purchases — privacy
• RevenueCat — subscription management across platforms — privacy

3.2 Hosting & infrastructure

• Our WordPress hosting provider — accounts, content and the API
• Cloudflare Stream — video hosting and delivery (CDN)

3.3 Analytics & email

• We may use privacy-respecting, mostly aggregated analytics to improve the app.
• Transactional and (where you opt in) other emails are sent via our email provider.

We may also disclose data where required by law, or to protect our rights, users or the public.

4. Data retention

• Account data: kept while your account is active.
• Watch progress: kept to power the service while you use it.
• Billing records: retained as required by tax law (up to 7 years).
• Deleted accounts: personal data is removed within 30 days of a verified request, except records we must keep by law.

5. Your rights (GDPR & CCPA)

Depending on where you live, you have the right to:

• Access a copy of your personal data
• Rectify inaccurate or incomplete data
• Erase your account and data ("right to be forgotten")
• Port your data in a portable format
• Object to / restrict certain processing
• Withdraw consent and opt out of marketing at any time

To exercise any right, email info@thereformerclub.shop. You can delete your account directly in the app under Account → settings.

6. Children's privacy

The service is not directed at children under 16, and we do not knowingly collect their data. If you believe a child has provided us personal data, contact us and we will delete it.

7. Data security

We use industry-standard safeguards, including:

• Encrypted connections (HTTPS/TLS)
• Secure password hashing and token-based authentication
• Access controls and signed, time-limited video URLs
• Regular updates and monitoring

No method of transmission or storage is ever 100% secure, so we cannot guarantee absolute security.

8. International data transfers

Your data is processed primarily within the European Union, and may also be processed by our providers (such as the app stores and Cloudflare) in other regions including the United States. Where data leaves the EU, we rely on appropriate safeguards such as the EU Standard Contractual Clauses.

9. Cookies and tracking

9.1 Essential

• Session and authentication (keeping you signed in)
• Security and fraud prevention

9.2 Analytics

• Usage statistics and performance monitoring

You can clear or block non-essential storage in your browser or device settings.

10. Managing your subscription

10.1 iOS (App Store)

• Tied to your Apple ID; manage under iOS Settings → your name → Subscriptions.

10.2 Android (Play Store)

• Tied to your Google account; manage under Play Store → Subscriptions.

10.3 Web

• Web subscriptions are managed through the customer portal linked in the app.

10.4 Renewal & cross-platform access

• Subscriptions auto-renew until cancelled; you are charged shortly before each renewal.
• Cancel at least 24 hours before the renewal date to avoid the next charge.
• One subscription gives access on iOS, Android and web when you sign in with the same account.

11. Changes to this policy

We may update this policy from time to time. For significant changes we will notify you in-app or by email and update the "Last updated" date above. Continued use after an update means you accept the revised policy.

12. Contact us

• Company: The Reformer Club B.V. (Besloten Vennootschap), registered with the Dutch Chamber of Commerce (KvK) under number 42008527.
• Email: info@thereformerclub.shop
• Website: thereformerclub.shop

13. Regulatory information

Data controller: The Reformer Club B.V. (KvK 42008527), established in the Netherlands.
EU Representative: Not applicable — we are established within the European Union (Netherlands).
Data Protection Officer: We have not appointed a DPO. For any privacy matter, contact info@thereformerclub.shop.

If you are in the EU/EEA, you have the right to lodge a complaint with your local data protection authority (in the Netherlands: the Autoriteit Persoonsgegevens).